Terms of Service / Terms & Conditions template
Legally-structured agreement between your business and its customers or users covering service scope, payment, liability, acceptable use, and governing law.
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Terms of service set out the rules and conditions under which customers may use a product, website, or service. They define the rights and obligations of both parties and help manage expectations and disputes. Clear terms protect the business and provide certainty for users.
Who needs one: Any business offering an online product, website, app, or service to customers or users.
What a strong terms of service / terms & conditions covers
- Description of the service and eligibility to use it
- Account registration and user responsibilities
- Acceptable use and prohibited activities
- Payment, subscription, and cancellation terms where relevant
- Intellectual property, liability, and warranty provisions
- Termination, governing law, and dispute resolution
Regulations and frameworks this aligns to
PolicyKit references the standards relevant to your jurisdiction when it generates your terms of service / terms & conditions.
- UK GDPR
- The retained UK version of the General Data Protection Regulation, governing how organisations process the personal data of people in the UK.
- CCPA
- The California Consumer Privacy Act, granting California residents rights over how businesses collect, share, and use their personal information.
Frequently asked questions
What should a terms of service / terms & conditions include?
A robust terms of service / terms & conditions sets out scope, roles and responsibilities, the specific controls or procedures involved, and how compliance is monitored and reviewed, mapped to frameworks like uk-gdpr, ccpa. PolicyKit structures all of this automatically based on your business.
Is this legal advice?
No. PolicyKit generates AI-assisted professional templates and starting points, not legal advice. Every document should be reviewed with qualified legal and compliance counsel before use.
Can I tailor it to my country?
Yes — PolicyKit tailors each document to your jurisdiction, including UK, EU, United States, Australia, Singapore, Hong Kong and more.
Ready to create your terms of service / terms & conditions?
Start freePolicyKit provides AI-assisted templates and starting points, not legal advice.